Terms and Conditions

Health Requirements

All dogs must have current core vaccinations. Proof may be requested prior to service commencement.

Fees, Invoicing & Payment

Invoices are issued in advance of services being provided.
Full payment must be received by the stated due date.
Overdue payments will incur a late fee of £25 per day.
Ongoing failure to settle invoices may result in suspension or cancellation of future services.

Cancellations & Changes

Ongoing Services (Dog Walking & Walk-and-Train)

A minimum of one calendar month’s notice is required to cancel recurring services.
Once payment has been made, bookings are non-refundable.
Adjustments or additional bookings may be considered within the same calendar month, subject to availability and trainer approval.

Group Sessions (Including Neutrality Walks)

Cancellations or rescheduling requests made at least 24 hours before the session may be eligible for a refund or credit.
Requests made within 24 hours of the session are handled at the trainer’s discretion.

Property Damage & Hygiene

Owners accept responsibility for any damage caused by their dog to my vehicle, or equipment.
A cleaning fee of £25 per incident will be charged if a dog soils or vomits in the vehicle.
Puppies under six months of age are exempt from cleaning fees for toileting accidents.

Dog Walking Protocols

Dogs will remain on lead unless off-lead consent has been provided.
Off-lead privileges are introduced gradually, starting with flexi leads and long lines before any free movement is considered. A reliable recall must be developed alongside this process, either by the owner independently or with my guidance and support.
For safety reasons, dogs may be returned to lead at any time if recall, handling, or behaviour becomes a concern, regardless of prior consent.

Right to Discontinue Services

We reserve the right to immediately cease services if:

A dog exhibits aggressive, dangerous, or destructive behaviours that were not disclosed at registration.
Key information regarding the dog’s behaviour, health, or history has been withheld or inaccurately represented.

Owner Responsibilities

Owners are required to provide:

Any food and prescribed medication
A secure collar with a visible ID tag
A suitable lead
Full disclosure of allergies, medical conditions, or special needs on the registration form
A four-legged fleece for wet or muddy walks
Towels and/or a drying coat (we will make every reasonable effort to clean and dry dogs where possible)

Dogs must arrive on a lead and wearing a collar with an ID tag.

Canine Welfare & Suitability

If a dog’s behaviour or needs make the booked service unsafe or unsuitable, I reserve the right to decline or discontinue that service.

Where appropriate, guidance will be provided and alternative support may be recommended, including referral to another professional or additional training services.

Owner Participation - Training Services (including walk & trains)

By enrolling in training services, owners commit to:

Consistent daily practice
Implementing recommended changes to management, routine, or diet where appropriate
Actively applying training strategies between sessions
Maintaining clear, honest, and ongoing communication

Training Packages - Additional Terms

Training packages are subject to additional Terms & Conditions.
By purchasing or enrolling in a training package, clients agree to the separate Money-Back & Satisfaction Guarantee, which forms part of the overall agreement.

This guarantee outlines specific participation requirements, engagement expectations, and eligibility criteria for refunds or continued support. Acceptance of these terms is required before a training package can commence.